TERMS AND CONDITIONS

 

1) General

This site, www.stellamatina.com, is the property of S.C. ETOILE DESIGN CONCEPT S.R.L., registered under J12/1481/29.04.2014 CIF 33107543, CLUJ-NAPOCA ALEEA BAITA NR.7/61  email office@stellamatina.com.

Specific terms will be used throughout this document and will have the following meanings:

  • SITE: Represents the online website belonging to S.C. ETOILE DESIGN CONCEPT S.R.L. at the following web addresswww.STELLAMATINA.COM, through which the USER has access to information about the services and products offered by S.C. ETOILE DESIGN CONCEPT S.R.L. in its shop network and through the website www.STELLAMATINA.COM;
  • USER: is the person who has already accessed the website, for private or professional reasons, and has accepted the Terms and Conditions involved in using the website, providing all of the login data necessary to set up an account;
  • ABUSIVE USAGE: refers to using the website contrary to the standard usage customs and active laws and in any other way that might harm S.C. ETOILE DESIGN CONCEPT S.R.L.

2) Copyright

All published materials on this website belong to S.C. ETOILE DESIGN CONCEPT S.R.L.. These materials cannot be copied or reproduced, except when they are seen online. Downloading and copying the materials is only allowed for personal, non-commercial purposes. For any other kind of usage: publishing, advertising, graphics or any other type of usage, please contact office@STELAMATINA.com.

By going online to the www.STELAMATINA.COM website, users are in agreement to respect the terms and conditions indicated in this section and the laws it abides by. All users going online on our shop are asked to read the terms and conditions carefully.

The following terms and conditions are considered to be minimum applicable norms of usage. Using the site is done in agreement to the current laws of Romania. The terms and conditions can be altered by updating the site, the new terms and conditions become effective immediately after the publishing is available to all users. There are no other terms and conditions accepted on this site except those published here, with the precise exception of those allowed and accepted by S.C. ETOILE DESIGN CONCEPT S.R.L. by issuing a request at office@STELAMATINA.com.

3) Confidentiality

S.C.ETOILE DESIGN CONCEPTS.R.L. abides by the laws in effect regarding data confidentiality; www.STELAMATINA.com and S.C. ETOILE DESIGN CONCEPT S.R.L. will not alienate any confidential personal data from its users towards third parties and will only use those in order to make contact with its clients/users as well as informing them of certain technical site issues, offers and company policies; www.STELAMATINA.COM and S.C. ETOILE DESIGN CONCEPT S.R.L. does not encourage SPAM emails,does not give your contact information to third parties, does not sell, offer or exchanges emails obtained from this website, does not give away your email to anyone else without your clear consent.

S.C. ETOILE DESIGN CONCEPT S.R.L. does not take responsibility for any loss of information due to technical errors or the hosts’ server security issues or any other actions from third parties.

According to the Romanian Law no. 677/2001 regarding the consumer’s protection and data retrieving and usage, and Romanian Law no 506/2004 regarding usage of personal data and protecting private life during electronic communication, S.C. ETOILE DESIGN CONCEPT S.R.L. has the obligation to use, under safe conditions and only for said purposes, the personal data from any customer. The purpose of collecting data is to operate and deliver user/customer orders.

According to Romanian Law 677/2001, you have the right to access and edit your data and the right to address a court of law. You also have the right to refuse to have your data stored and used and demand your personal data deleted. To apply these rights, please send us a written request, dated and signed by mail on our company’s address.

Please note that by accessing and using aut Site , you consent unconditionally to our cookies.

4) Orders : 2-4 working days

5) Payment

  • Online with debit/credit card (Visa, Visa Electron, MasterCard, Maestro); payment is secured by our partner BANCA TRANSILVANIA, known for his demanding payment security solutions offered by www.plationline.ro. Such payment shall be made on a redirected page and secured by BANCA TRANSILVANIA. The completion of your data is safe, so stellamatina.com does not have access to your bank account details.
  • For card payments, transaction will appear on the card statement as STELAMATINA.COM
  • Cash on delivery (only for Romania) provided by our partner FAN COURIER.
  • By bank transfer into the bank account of SC ETOILE DESIGN CONCEPT SRL. In case of payment by payment order, bank charges for the transfer shall be borne by the payer.
  • Card payment can be made using personal or business bankcard. We
    accept Visa (Classic and Electron) and Mastercard (including Maestro). Payments are fully secure, using PlatiOnline.ro system and servers. Your card data security is guaranteed as PlatiOnline.ro does not store the sensitive card information. PlatiOnline sends the sensitive card information via secure encrypted connection to the acquiring bank. Thus, your data is safe.
    Transaction currency is RON. There is no additional fee charged for bankcard transactions. However, if your card is issued in a currency other than RON, your bank may charge a conversion fee.

The information required for payment by bank transfer or by mandate are: SC ETOILE DESIGN CONCEPT SRL SRL J12/1481/29.04.2014 CIF 33107543 BANCA TRANSILVANIA

Destination Countries
Zone 1 AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, IRELAND, ITALY, LIECHTENSTEIN,LUXEMBOURG, MONACO, NETHERLANDS, POLAND, PORTUGAL, SAN MARINO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, UNITED KINGDOM, VATICAN
Zone 2 JAPAN, RUSSIA, TURKEY, UNITED ARAB EMIRATES, USA
Zone 3 ANDORRA, ALBANIA, ARMENIA, AZERBAIJAN, BELARUS, BOSNIA AND HERZEGOVINA, BRAZIL, CANADA, CHINA, CROATIA, CYPRUS, SWITZERLAND, ESTONIA, FAROE ISLANDS, GEORGIA, GIBRALTAR, HONG KONG, ICELAND, INDIA, INDONESIA, SOUTH KOREA, LATVIA, LITHUANIA, MACEDONIA, MALAYSIA, MALTA, MOLDOVA, MONTENEGRO, NORWAY, PAKISTAN, PHILIPPINES, SERBIA, SINGAPORE, TAIWAN, THAILAND, UKRAINE, VIETNAM
Zone 4 AUSTRALIA, EGYPT, IRAN, IRAQ, ISRAEL, MEXICO, MOROCCO, NEW ZEALAND, SOUTH AFRICA, REST OF THE WORLD

6) Shipping and Delivery

We ship exclusively with DPD and FAN COURIER (only for Romania).

Description Cost Delivery
Romania 20 lei 2-3 days
Zone 1 29 Eur 2-3 days
Zone 2 39 Eur 3-5 days
Zone 3 69 Eur 4-6 days
Zone 4 79 Eur 5-7 days

For the products delivered internationally product prices are exclusive of all taxes and duties, as well as Romanian VAT. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DPD and shall be borne by the customer.

7) Return policy

We accept returns and exchanges within 7 days of receipt. The customer is responsible for additional shipping costs. Returns received outside the above time frame are not to be accepted.

You must notify us by e-mail at office@STELAMATINA.COM   (Monday – Friday 9:00 AM – 17:00 PM) in the first 10 days after receiving the order, if you wish to return products.

www.stellamatina.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging. Upon receipt of any order without tags please notify us immediately if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please note that the customer is allowed to exchange an item for a different size only once. The customer is responsible for additional shipping costs.

If a refund is required, a time frame of 15 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order , if the payment was made in cash we will need a bank account number and the account holder name.

Please note that shipping costs, that international customs duties and sales taxes will not be refunded.

For any further questions regarding our returns and exchanges, please contact us at office@STELAMATINA.COM

8) Products Guarantee

The products sold on our website benefit from warranty certifications in accordance with the laws in effect at the current time and according to the commercial policy of the producers.

9) Liability

S.C.ETOILE DESIGN CONCEPT S.R.L. will not be liable for any type of prejudice (direct, indirect or accidental) that comes from using or the inability to use the information presented on our website and any kind of errors or missing information from the content which might cause any kind of losses

The information can be printed only for personal usage.

The information cannot be printed, distributed or sent to another person or used in any other type of document without the written consent of its authors.

10) Litigation

For any conflict that might arise between S.C. ETOILE DESIGN CONCEPT S.R.L. and its user/clients we will seek to solve it amiably. If however this is not possible, the litigation will be settled by a court of law in the jurisdiction of S.C. ETOILE DESIGN CONCEPT S.R.L.

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